OS reinstall event occurs 2-4 times over life of PC driven by repurposing, security, performance, and other factors.
Microsoft unable to provide coverage for all devices.
Drivers are critical to PC and peripheral functionality.
Minimum labor of 7-10 minutes per device required for both users and support technicians to identify device, research correct driver, and provision.
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Windows User (re)installs OS.
Windows post-install process detects new devices and attempts to install driver based on included DVD content.
Windows fails to install SOME drivers and prompts user for information.
User responsible for understanding, finding, acquiring and installing correct driver from correct source.
User responsible for understanding, finding, acquiring and installing correct driver from correct source.
User calls OEM, retailer, or service provider.
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